At PREMIUM TATTOO GEAR, we prioritize transparency and customer satisfaction. We encourage all customers to review our store policies to ensure a smooth and positive shopping experience.
Order Fulfillment
Orders received before 2:00 p.m. (Monday through Friday) are processed and dispatched the same day. Orders placed after 2:00 p.m. will be fulfilled on the next business day. Our business days run Monday through Friday.
Shipping Options and Delivery Times
We offer multiple shipping methods tailored to your needs:
Standard Ground Shipping: Delivery typically takes 3-5 business days, depending on the destination. Estimated delivery times are not guaranteed and its free on orders above $100.
Express Domestic Shipping: $25 for delivery within 4-6 hours in the United States.
Express International Shipping: $40 for air delivery within 24 hours worldwide.
Fast Shipping: $10 for air delivery within 2 business days (excluding weekends and holidays).
Next-Day Shipping: $17 for air delivery on the next business day (excluding weekends and holidays).
Our warehouse operates out of California. Customers are responsible for providing accurate and deliverable shipping addresses. PREMIUM TATTOO GEAR is not liable for lost, stolen, or misdelivered packages. Shipping fees and insurance charges are non-refundable.
Estimated Ground Shipping Times
Southern California: 1 day
Northern California: 2 days
Arizona: 2-3 days
Texas & Minnesota: 3-4 days
New York & Florida: 4-6 days
Washington: 2-3 days
Shipping Address Policy
Orders may only be shipped to the credit card billing address, customer residence, or place of employment. For shipments to addresses differing from the billing address, a customer verification process may some times required.
International Orders & Customs
International customers are responsible for all customs duties, taxes, and brokerage fees. Packages refused by customs will be treated as canceled, subject to restocking and cancellation fees. Orders shipped to Canada may follow specific import regulations, however we will take care of that.
Signature Requirement
Orders containing tattoo machines or high-value equipment require signature confirmation upon delivery. Customers must be available to sign for these packages. If delivery is refused due to missed signature, shipping fees are non-refundable and cancellation fees apply.
Return & Refund Policy
Products eligible for return must be unused, in their original packaging, and returned within 30 days of delivery. Non-returnable items include used tattoo machines, inks, needles, cartridges, and anesthetics. Returned products incur a 0% restocking fee. Return shipping costs are the customer’s responsibility. Refunds are issued as store credit. To arrange a return, please contact [email protected].
Order Cancellation Policy
Before Shipping: Orders may be canceled for a full refund.
After Shipping (Undelivered): Customers should refuse delivery. Once the package is returned, a refund will be issued minus any shipping charges.
After Delivery: Customers must return the product at their expense. A refund will be processed after receipt, less any shipping charges.
For cancellations, please contact us at [email protected] or via WhatsApp at +1 (281) 643-8726.
